Your right of withdrawal
In the EU, by article L 121-20 of the Consumer Code, you have the right to return purchases made on our site within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.
We extend this rule worldwide.
Your right of withdrawal is exercised without difficulty, with the exception of shipping costs. You can within this period return the product, at your expense, accompanied by your invoice and the return form duly completed.
The right of return can only be accepted for products in their original and complete condition, in good condition.
Items returned incomplete, damaged or soiled by the customer are not taken back. In case of expertise of the product within the framework of the right of withdrawal, SuperFans AR will do its utmost to reimburse the user as quickly as possible. This period will depend on the internal audit and financial intermediaries deadlines but will be a maximum of 3 weeks.
It is very important to note that this right of cancellation does not apply for the delivery of goods made to measure by SuperFans AR at the request of the customer, specially adapted to his personal needs or whose characteristics make a return inappropriate.
If your item is defective or damaged
If your item is defective or damaged and you need to exchange it for the same item or get a refund, simply send us an email at email@example.com and, if applicable, we will proceed free of charge to an exchange or proceed to a refund.
To be eligible for a exchange or refund on the basis of damage, you must first take pictures of the packaging if the packaging was damaged during transport. Please also take pictures of the damage to the item itself and send them to firstname.lastname@example.org.
We will reply to your email and on a case by case basis in order to best solve the issue.
Processing center address
To return your product, you must send it by mail to our processing center:
25 rue Auphan, 13003 Marseille, France.
Please note there is no guarantee that we will receive your returned item unless, as we strongly recommend, you use a tracking service or shipping insurance.
Once your return is received and inspected, we will send you an email informing you that we have received your item and confirm, if applicable, the exchange of your item.